Privacy Policy

We collect the following types of personal information:

• Names provided through Meta lead forms, quote requests, or direct contact.
• Phone numbers used to return calls and send SMS messages regarding your service.
• Email addresses used for quotes, scheduling, and service follow-up.
• Property addresses where services are performed or quoted.
• Service requests, including the type of service requested, property details, and preferred timelines.
• Call information, including details of phone conversations and any messages left for our team.
• SMS message content related to scheduling, estimates, and service updates.
• Website cookies and similar technologies that help us understand how visitors use our site and improve the experience.
• Payment information processed securely through Stripe for deposits and bookings. We do not store full card details on our servers.

We use the information we collect to:

• Respond to quote requests and service inquiries.
• Schedule and perform window cleaning and holiday lighting services.
• Communicate with you by phone, email, and SMS about appointments, estimates, and follow-ups.
• Process deposits and payments securely through Stripe.
• Maintain records of our communications and services provided.
• Improve our website, services, and customer experience.

When you submit a lead form on Facebook or Instagram, Meta may share your name, email address, and phone number with us so we can follow up about your inquiry. We use this information solely to contact you regarding the service you expressed interest in.

Our website uses cookies and similar technologies to analyze traffic, remember preferences, and improve site functionality. You can control or disable cookies through your browser settings; however, some features of the site may not function properly without them.

By providing your phone number, you consent to receive SMS messages from PalmShine related to scheduling, estimates, and service updates. Standard message and data rates may apply. You may opt out of SMS communications at any time.

To opt out: Reply STOP to any SMS message from us to unsubscribe and stop receiving further messages.

For help: Reply HELP to any SMS message, or contact us at (239) 933-5055, for assistance with our texting program.

We do not sell your personal information. We do not share your customer information or SMS consent with third parties for their marketing purposes.

We may share information with service providers who help us operate our business (such as Stripe for payment processing and our messaging platform for SMS), but only as necessary to perform those services and under appropriate confidentiality obligations. We may also disclose information when required by law or to protect our rights.

We retain personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your information by contacting us at the details below.

You may request access to, correction of, or deletion of your personal information. To exercise any of these rights, contact us using the details below.

We take reasonable measures to protect your personal information, including using secure payment processing through Stripe and limiting access to authorized personnel. However, no method of transmission over the internet is completely secure.

If you have questions about this Privacy Policy or your personal information, please contact us:

PalmShine
Phone: (239) 933-5055
Email: palmshinefl@gmail.com
Serving: Naples, Fort Myers, Miami Metro, and the Tampa Bay Area

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.